Job Description
Join our award-winning Minneapolis hotel team as a Front Desk Agent and become the face of luxury hospitality! We're seeking a charismatic professional to deliver exceptional guest experiences in the heart of downtown Minneapolis. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries with warmth and efficiency. Enjoy a supportive team environment, comprehensive benefits, and opportunities for career growth in one of Minnesota's most vibrant hospitality destinations.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate guest records and front desk operations systems
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments and manage cash handling procedures
- Execute upselling strategies to enhance guest experiences and revenue
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency in property management systems (Opera, FOSSE)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a guest-first mindset
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Minneapolis attractions and transportation
- High school diploma or equivalent required