Job Description
Join our award-winning team at Grand Resort & Casino, where luxury meets excitement! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of Las Vegas. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations across day/night shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of the world's premier hospitality destinations.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using de-escalation techniques
- Coordinate with housekeeping, security, and maintenance teams
- Process payments and maintain accurate financial records
- Utilize property management systems (PMS) for daily operations
- Execute emergency protocols and safety procedures
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in PMS systems (Opera, Cloudbeds, or similar)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Valid NV gaming license (or willingness to obtain)
- High school diploma or equivalent