Job Description
Join our dynamic team at Grand Milwaukee Hotel as a Weekend Shift Supervisor! This high-impact role offers the perfect blend of hospitality leadership and weekend flexibility. Lead our front desk operations, manage staff scheduling, and create unforgettable guest experiences while enjoying a balanced weekend schedule. If you're passionate about service excellence and thrive in fast-paced environments, this is your opportunity to shine in Milwaukee's vibrant hospitality scene.
Responsibilities
- Supervise front desk, housekeeping, and concierge teams during weekend shifts
- Manage staff scheduling, assignments, and performance feedback
- Handle guest check-ins/checkouts and resolve inquiries/complaints
- Oversee room inventory management and maintenance requests
- Coordinate with security team for guest safety protocols
- Prepare shift reports and operational summaries
- Train new staff on hotel systems and service standards
- Implement emergency procedures and incident management
Qualifications
- 2+ years hotel supervisory experience
- Weekend availability (Fri-Sun) essential
- Strong conflict resolution and multitasking skills
- Knowledge of Opera or PMS hotel systems
- Ability to work standing for extended periods
- High school diploma or equivalent required
- Valid Wisconsin driver's license preferred
- Basic accounting knowledge for cash handling