Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotels! We're seeking enthusiastic individuals to create memorable guest experiences in the heart of Los Angeles. No experience required—just your passion for service and a commitment to excellence. Enjoy competitive pay, comprehensive benefits, and growth opportunities in the dynamic hospitality industry. Apply today to start your journey with us!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries efficiently
- Address guest concerns promptly and coordinate with housekeeping/security teams
- Operate hotel management systems (PMS) and maintain accurate records
- Uphold brand standards through attentive service and property knowledge
- Collaborate with cross-departmental teams for seamless operations
- Process payments and handle cash/credit transactions securely
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Proficiency with basic computer systems and software
- Strong problem-solving abilities and attention to detail
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and customer-first mindset
- No prior experience required—training provided!
- Ability to stand for extended periods and lift 15 lbs occasionally