Job Description
Are you looking for a rewarding career in the hospitality industry? Grand Hospitality Group is currently seeking enthusiastic individuals for immediate hire positions in both Washington D.C. and Pennsylvania. We pride ourselves on delivering world-class service and are looking for team members who are passionate, reliable, and ready to make a difference.
Join our team and enjoy a dynamic work environment, competitive benefits, and the opportunity to grow within a leading hospitality brand.
Responsibilities
- Greet and welcome guests warmly upon arrival in Washington DC and PA locations.
- Manage check-in and check-out processes efficiently using hotel management software.
- Answer incoming phone calls and emails regarding reservations and inquiries promptly.
- Maintain a clean and organized lobby, front desk, and common areas.
- Assist guests with directions, local recommendations, and special requests.
- Handle complaints or issues professionally to ensure guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure property standards.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in hospitality, customer service, or retail is preferred but not required for immediate hires.
- Strong interpersonal and communication skills.
- Ability to stand for extended periods and lift moderate weights.
- Proficiency with Microsoft Office and hotel PMS (Point of Sale) systems is a plus.
- Flexibility to work varying shifts, including weekends and holidays.