Job Description
Join our prestigious downtown Washington DC hotel as a Night Shift Front Desk Agent and become the cornerstone of our guest experience during the magical hours of 11 PM to 7 AM. This role offers unparalleled opportunities for growth in hospitality while enjoying competitive pay, comprehensive benefits, and a dynamic team environment. As the first point of contact for late-night arrivals and early departures, you'll create memorable moments with exceptional service.
We're seeking energetic professionals who thrive in overnight settings and can maintain flawless operations during off-peak hours. Enjoy complimentary parking, meal discounts, and career advancement opportunities within our global hotel chain. Perfect for night owls seeking a rewarding career path in the nation's capital.
Responsibilities
- Manage guest check-ins/check-outs efficiently during overnight hours using Opera property management system
- Handle guest inquiries, requests, and resolve issues with exceptional problem-solving skills
- Monitor security protocols and manage access control for overnight guests and staff
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless overnight operations
- Prepare reports for morning management shift and document all guest interactions
- Maintain a professional and welcoming environment during late-night hours
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication skills with fluency in English
- Ability to work independently and make sound decisions during off-peak hours
- Strong problem-solving skills with a calm demeanor under pressure
- Valid driver's license and reliable transportation (parking provided)
- Flexibility to work weekends, holidays, and varying shifts
- Basic knowledge of Washington DC area attractions and transportation