Job Description
Join our award-winning hospitality team at the prestigious Grand Plaza Hotel in the heart of Los Angeles! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while managing check-in/check-out processes, reservations, and inquiries. This role is perfect for service-oriented professionals who thrive in fast-paced environments and want to grow their career in luxury hospitality.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS software
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams for special requests
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest satisfaction
- Train new front desk staff on operational procedures
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (for airport runs)
- Fluency in English and Spanish required
- Knowledge of Los Angeles attractions and transportation
- Ability to lift 25 lbs for luggage assistance