Job Description
Join our award-winning downtown Austin hotel as a Front Desk Agent and kickstart your hospitality career! No experience required – we provide comprehensive training to develop your skills in guest relations, reservations management, and operational excellence. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hotel chain. Work in a vibrant environment where every day brings new interactions and the chance to make guests' Austin experiences unforgettable.
Responsibilities
- Efficiently manage guest check-in/check-out processes with warm hospitality
- Handle reservations, inquiries, and payment processing accurately
- Resolve guest concerns promptly and maintain high satisfaction standards
- Collaborate with housekeeping, maintenance, and F&B departments
- Operate property management systems and maintain front desk organization
- Assist with concierge services and local recommendations
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with technology
- Positive attitude and commitment to service excellence
- Flexibility to work evenings, weekends, and holidays
- Valid Texas driver's license preferred
- Must pass background check and drug screening