Job Description
Join our award-winning team in Nashville's vibrant hospitality scene! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown property. This is your chance to be the first point of contact for travelers from around the world while advancing your career in one of America's most exciting cities. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth.
As a key member of our guest services team, you'll handle check-ins/out, manage reservations, and resolve inquiries with professionalism and warmth. We provide extensive training and opportunities for advancement for motivated candidates who embody our commitment to excellence.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accurate records
- Handle reservations, room assignments, and payment processing using property management systems
- Resolve guest inquiries and concerns promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Process payments and maintain secure financial transaction records
- Uphold brand standards through exceptional communication and problem-solving
- Assist with VIP guest services and special event coordination
Qualifications
- Minimum 1 year front desk or hospitality customer service experience
- Proficiency with property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment with attention to detail
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Nashville attractions and local area