Job Description
Join our award-winning team at Grand Plaza Hotel Chicago, where exceptional service meets luxury hospitality. We're seeking a dynamic Hotel Front Desk Agent to deliver memorable guest experiences during evening and overnight shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and enjoy being the first point of contact for our international guests. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Chicago's premier downtown hotels.
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment methods
- Handle guest inquiries via phone, email, and in-person with exceptional professionalism
- Manage room assignments and optimize occupancy using hotel management systems
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards during high-traffic evening and overnight shifts
- Respond to emergency situations calmly and following protocol
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, IDS)
- Strong communication skills in English; multilingual candidates preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and problem-solving abilities
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois driver's license and reliable transportation