Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in one of America's most vibrant cities. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment. Our ideal candidate thrives in fast-paced settings and embodies our commitment to excellence.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and concierge departments
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, weekends, and holidays
- Valid driver's license and clean driving record
- Basic knowledge of Washington DC attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand for extended periods and lift 25 lbs