Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent in the vibrant heart of Long Beach! We're seeking a charismatic professional to deliver exceptional guest experiences at our beachfront property. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career advancement within our growing hospitality chain. If you thrive in fast-paced environments and possess a passion for service, apply today to become part of Long Beach's premier hotel staff!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy in reservations and billing
- Manage room inventory and coordinate housekeeping services for optimal guest satisfaction
- Handle guest inquiries, complaints, and special requests with professionalism and empathy
- Process payments, manage cash registers, and balance daily financial transactions
- Collaborate with concierge and valet services to enhance guest experiences
- Maintain security protocols and emergency response procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience required
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license preferred
- Basic knowledge of Long Beach attractions and transportation options
- High school diploma or equivalent; hospitality certification a plus