Job Description
Join our award-winning luxury hotel team in Phoenix! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our AAA Four-Diamond property. This high-impact role combines hospitality excellence with operational precision in one of Arizona's most vibrant destinations. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic work environment.
Responsibilities
- Deliver premium guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and occupancy reports using Opera PMS
- Resolve guest inquiries and complaints with empathy and efficiency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial documentation
- Uphold brand standards through meticulous attention to detail
- Collaborate with concierge team to enhance guest experiences
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Valid Arizona driver's license and clean driving record
- Ability to work flexible shifts including nights/weekends/holidays
- Professional appearance and polished customer service demeanor
- Spanish language fluency highly desirable
- Must pass comprehensive background check and drug screening