Job Description
Join our award-winning team at Oceanview Resort & Spa, where oceanfront luxury meets exceptional hospitality! We're seeking a charismatic Front Desk Agent to be the first point of contact for our guests in Virginia Beach. You'll create memorable experiences while managing check-ins, resolving inquiries, and ensuring seamless operations in our vibrant beachfront property. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow within our premier hospitality brand.
Responsibilities
- Deliver exceptional guest service during check-in/out and throughout guest stays
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams for flawless operations
- Handle guest complaints and implement solutions to ensure satisfaction
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) efficiently
- Promote resort amenities and local attractions to enhance guest experiences
Qualifications
- 1+ years hospitality or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency in hotel management systems (Opera, Marriott, Hilton)
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and multitasking abilities
- Valid driver's license and reliable transportation
- Positive attitude and passion for exceeding guest expectations
- High school diploma or equivalent required