Job Description
Join our award-winning luxury hotel in downtown Columbus as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences at Ohio's premier hospitality destination. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a vibrant urban setting. Our team thrives on excellence, and we invest in your growth through continuous training programs.
What We Offer:
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Hotel room discounts worldwide
- Free parking and daily meal allowance
- Performance-based quarterly bonuses
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage room reservations and inventory using OPERA property management system
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies to enhance revenue
- Maintain cleanliness and professional appearance of front desk area
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Ohio driver's license and reliable transportation
- Basic knowledge of Columbus attractions and transportation
- Ability to stand for extended periods and lift 25 lbs