Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group in Houston! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our luxury downtown hotel. This entry-level role offers comprehensive training and career growth opportunities in the heart of Texas's vibrant energy sector. Perfect for recent graduates or career changers eager to excel in customer service and hotel operations.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends
- Customer service mindset with problem-solving aptitude
- Attention to detail and multitasking ability
- Previous hospitality experience preferred but not required