Job Description
Join our award-winning luxury hotel in the heart of Boston! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in one of America's most vibrant cities. Apply now to be part of our renowned team!
Responsibilities
- Deliver outstanding guest service across all hotel departments
- Manage check-in/check-out procedures efficiently
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records and billing information
- Participate in daily team briefings and training sessions
Qualifications
- Minimum 2 years hotel/hospitality experience
- Strong communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends
- Proficiency in property management systems
- Customer service certification preferred
- Ability to multitask in fast-paced environments
- Valid Massachusetts driver's license (if applicable to role)
- Basic knowledge of Boston tourism attractions