Job Description
Launch your hospitality career with Grand Plaza Hotel in Cleveland! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to set you up for success.
What We Offer:
- Competitive hourly pay starting at $15-$18/hour
- Flexible scheduling options
- Free hotel employee discounts
- Clear career advancement paths
- Supportive team environment
Join us in creating memorable stays for visitors to Cleveland's vibrant downtown!
Responsibilities
- Warmly greet and check in/out guests with efficiency
- Manage reservations and room assignments accurately
- Handle guest inquiries and requests promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management software and systems
- Uphold brand standards for cleanliness and professionalism
- Resolve guest issues with empathy and solutions
Qualifications
- High school diploma or equivalent
- Outstanding communication and people skills
- Ability to multitask in fast-paced environments
- Basic computer literacy (training provided)
- Flexible availability including weekends/holidays
- Strong attention to detail
- Positive attitude and teamwork mindset
- No experience necessary – we train you!