Job Description
Join our award-winning luxury hotel in downtown San Diego as a Front Desk Agent! We're urgently seeking dynamic individuals to deliver exceptional guest experiences at our waterfront property. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant destinations.
Responsibilities
- Check in/out guests with precision and efficiency using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Execute emergency procedures and ensure guest safety protocols
- Maintain a clean, organized lobby environment
Qualifications
- Minimum 2 years hotel front desk experience in luxury properties
- Proficiency in Opera/PMS systems and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license with clean driving record
- Bilingual English/Spanish required
- TSSBI certification preferred
- High school diploma or equivalent required