Job Description
Join our award-winning team at Grand Plaza Houston and embark on an exciting hospitality career in the heart of Texas! As a Front Desk Agent, you'll be the first point of contact for our esteemed guests, delivering exceptional service that creates unforgettable experiences. We offer competitive compensation, comprehensive benefits, and growth opportunities within our luxury hotel chain. If you're passionate about hospitality and thrive in dynamic environments, apply now to start your journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve complaints promptly with empathy
- Process payments and manage billing transactions accurately
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Upsell hotel amenities and services to enhance guest experience
- Maintain strict confidentiality of guest information and financial data
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas driver's license and reliable transportation
- Basic knowledge of Houston attractions and local area