Job Description
Join our award-winning luxury hotel in the heart of downtown Los Angeles as a Hotel Operations Manager. You'll lead a dynamic team in delivering exceptional guest experiences while optimizing operational excellence. This senior role requires strategic oversight of all hotel departments, from front desk to housekeeping, with a focus on revenue growth and team development. If you're passionate about hospitality innovation and thrive in fast-paced environments, this is your opportunity to shape the future of premium guest services.
Responsibilities
- Oversee daily operations across all hotel departments including front desk, housekeeping, and guest services
- Develop and implement strategic plans to enhance guest satisfaction and loyalty programs
- Manage departmental budgets, inventory control, and operational cost optimization
- Lead, train, and mentor team members while fostering a positive work culture
- Ensure compliance with health, safety, and brand standards
- Collaborate with sales and marketing to drive room bookings and event revenue
- Resolve escalated guest issues with professionalism and discretion
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum 5 years hotel operations experience with 2+ years in management
- Proven track record of improving guest satisfaction scores and operational efficiency
- Strong leadership and team development skills
- Expert knowledge of hotel management systems (Opera, PMS)
- Exceptional problem-solving and conflict resolution abilities
- Ability to work flexible hours including nights, weekends, and holidays