Job Description
Join our award-winning team at Grand Horizon Hotels Phoenix! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our luxury downtown location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within our expanding hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable stays, we want you on our team!
Responsibilities
- Check-in/check-out guests with speed and precision while maintaining exceptional service standards
- Manage reservations, room assignments, and billing inquiries using our proprietary PMS system
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments accurately and maintain secure financial records
- Act as hotel ambassador providing local recommendations and amenities information
- Collaborate with security team to ensure guest safety and property security
Qualifications
- Minimum 1 year hotel front desk or customer service experience required
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during high-volume periods
- Valid Arizona driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of hotel revenue management practices preferred
- Spanish fluency highly valued