Job Description
Join our award-winning team at Luxury Inn & Suites, Fort Worth's premier hospitality destination! We're seeking a dynamic Hotel Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact for our discerning clientele, you'll embody our commitment to luxury service while driving operational excellence. Immediate hire opportunity with competitive benefits and career growth potential.
Responsibilities
- Manage seamless guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries, modifications, and confirmations using Opera PMS
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments, manage cash floats, and balance daily transactions
- Execute upselling strategies for room upgrades and amenities
- Assist with VIP guest requests and special event coordination
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera, OPERA Cloud preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment during peak hours
- Strong attention to detail with financial accuracy
- Valid Texas driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Bilingual (English/Spanish) proficiency highly desirable