Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic, customer-focused individuals for our weekend shifts at our Louisville location. No experience needed – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing company. As the first point of contact for guests, you'll create memorable experiences while managing check-ins, reservations, and inquiries. If you're a people person with a positive attitude and ready to grow, apply today!
Responsibilities
- Manage guest check-ins and check-outs efficiently using hotel software
- Answer phone calls and respond to emails with exceptional customer service
- Process payments and manage billing inquiries accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain a clean, organized lobby area at all times
- Handle guest complaints with empathy and resolve issues promptly
- Assist with local recommendations and tourism inquiries
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (typing, email, reservation systems)
- Ability to work weekends and holidays reliably
- Positive attitude and willingness to learn new systems
- Ability to stand for extended periods and lift up to 25 lbs
- No prior experience required – training provided