Job Description
Join the Heart of Luxury
At The Grand Luxe Group, we don't just offer a job; we offer an opportunity to define the guest experience. We are currently seeking a charismatic and detail-oriented Part-Time Front Desk Agent to join our award-winning team in the heart of Los Angeles. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
Why Choose Us?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Employee discounts on dining and room stays.
- A supportive and inclusive company culture.
- Opportunities for career growth within our expanding portfolio.
Your Mission
As the first point of contact for our guests, you will set the tone for their entire stay. You will be responsible for creating a welcoming atmosphere, managing reservations with precision, and ensuring that every guest feels valued and attended to.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using the Property Management System (PMS).
- Handle guest inquiries, requests, and complaints with empathy and professionalism.
- Manage the front desk area to ensure it is tidy, organized, and fully stocked with amenities.
- Assist with billing, processing payments, and preparing folios.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Maintain accurate records of guest interactions and feedback.
Qualifications
- High school diploma or equivalent required; hospitality experience is a plus.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Opera, Micros).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Problem-solving skills with a focus on guest satisfaction.
- Ability to stand for extended periods and lift light objects.