Job Description
Join our award-winning team at the heart of Austin's vibrant hospitality scene! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown property. As the first point of contact, you'll embody our commitment to excellence while managing seamless check-in/check-out processes, resolving inquiries with finesse, and ensuring every guest feels welcomed. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Handle guest check-in/check-out procedures with precision and efficiency
- Manage reservations, room assignments, and billing transactions
- Resolve guest inquiries and concerns promptly with exceptional service
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage financial transactions accurately
- Uphold brand standards through professional appearance and communication
- Assist with valet services and luggage handling as needed
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid Texas driver's license (for valet duties)
- Flexible availability including nights, weekends, and holidays