Job Description
Join our award-winning hospitality team at Mountain View Resorts! We're seeking energetic Front Desk Agents to create memorable guest experiences in the heart of Colorado Springs. This entry-level role offers rapid career growth in the luxury hospitality industry with competitive pay and flexible scheduling. Perfect for career starters passionate about customer excellence and mountain adventures!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation inquiries and room assignments using PMS systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local tourism ambassador recommending attractions and activities
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Basic computer proficiency with reservation systems
- Exceptional communication and interpersonal skills
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including nights, weekends, and holidays
- Positive attitude and problem-solving mindset
- No prior experience required - comprehensive training provided