Job Description
Join our dynamic team at the Grand Chicago Hotel as an Entry-Level Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences in the heart of downtown Chicago. This shift-based role offers flexible scheduling, comprehensive training, and opportunities for career growth in the hospitality industry. Perfect for students or career changers looking to build foundational skills in customer service, operations, and hotel management.
Our hotel boasts premium amenities and a commitment to excellence, making it an ideal workplace for motivated professionals. Enjoy competitive pay, employee discounts, and a supportive environment where your contributions are valued.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest stays
- Maintain cleanliness and organization of the front desk area
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong communication and interpersonal skills
- Basic proficiency with computer systems
- Professional appearance and positive attitude
- Ability to stand for extended periods
- Valid work authorization in the United States