Job Description
Join our award-winning luxury hotel in the heart of Uptown Charlotte! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. As the first point of contact, you'll manage check-ins/out, handle reservations, and resolve inquiries with professionalism and warmth. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in a dynamic hospitality environment.
Responsibilities
- Seamlessly manage guest check-in/check-out procedures using Opera PMS
- Process payments, handle cash/credit transactions accurately
- Address guest inquiries with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell premium services and amenities to enhance guest stays
- Maintain detailed records of guest preferences and special requests
Qualifications
- 1+ years in hospitality or customer service role
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask during peak hours with composure
- Valid North Carolina Food Handler's preferred
- Flexible availability for rotating shifts (days, evenings, weekends)
- Basic knowledge of Charlotte attractions and transportation