Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotel Jacksonville! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury waterfront property. Enjoy competitive pay, weekly compensation, and comprehensive benefits while working in Jacksonville's vibrant hospitality scene. Perfect for career-driven individuals who thrive in fast-paced environments and value work-life balance. Apply now to become part of our family-oriented culture where your growth is our priority!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservation systems, room assignments, and billing processes
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and security departments
- Process payments and maintain accurate financial records
- Promote hotel services and amenities to enhance guest satisfaction
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Basic mathematical and cash handling skills
- Valid Florida driver's license preferred
- Flexible availability including weekends and holidays
- Positive attitude and team player mentality