Job Description
Join our award-winning team at the Grand Plaza Hotel, where luxury meets hospitality excellence. We're seeking charismatic Front Desk Agents to create unforgettable experiences for our discerning guests in the heart of Manhattan. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of NYC's premier hospitality destinations.
Responsibilities
- Provide exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, maintain accurate financial records, and balance daily cash drawers
- Coordinate with housekeeping, maintenance, and security teams
- Execute check-in/out procedures efficiently during peak shift hours
- Maintain a pristine front desk environment with organized supplies and documentation
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multi-tasking abilities
- Valid New York State Food Handler's certification (or willingness to obtain)
- Professional appearance and polished demeanor