Job Description
Join our award-winning hospitality team at Harborview Hotels & Resorts as a Front Desk Agent in the vibrant heart of Baltimore! We're seeking energetic professionals to deliver exceptional guest experiences at our premium downtown location. Immediate full-time positions available with competitive compensation, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and possess a passion for customer service, apply today to become part of Baltimore's premier hotel experience!
Why Work With Us?
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays nationwide
- Professional development programs
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera/PMS preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling abilities
- Flexible schedule availability (nights, weekends, holidays)
- Valid driver's license (for va/shuttle duties)