Job Description
Join Chicago's premier hospitality team as a Front Desk Agent! We're seeking passionate individuals to create memorable guest experiences in the heart of downtown. No experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our award-winning portfolio of hotels.
Our ideal candidates embody warmth, professionalism, and a commitment to service excellence. Discover why Chicago Hospitality Group is voted 'Best Employer' by industry professionals year after year.
Responsibilities
- Deliver exceptional guest service through check-in/out processes and concierge assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Resolve guest concerns promptly and maintain positive relationships
- Operate property management systems and handle cash/credit transactions
- Uphold brand standards through consistent communication and appearance
- Collaborate with cross-departmental teams during peak periods and events
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – training provided
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Professional appearance and positive demeanor
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization in the United States