Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Tucson! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our luxury downtown property. If you thrive in fast-paced environments, possess outstanding communication skills, and are passionate about creating memorable stays, this is your opportunity. Enjoy competitive pay, comprehensive benefits, and career growth in one of Arizona's most vibrant cities. Apply today and become the welcoming face of our renowned hotel!
Responsibilities
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, maintain accurate cash handling records
- Coordinate with housekeeping, maintenance, and valet departments
- Utilize PMS software (Opera) for daily operations
- Uphold brand standards and maintain a professional lobby appearance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Valid AZ driver's license (if driving shuttle service)
- Basic knowledge of Tucson attractions and local services