Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in Philadelphia! We're seeking charismatic professionals to deliver exceptional guest experiences in a vibrant downtown setting. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities. Apply today and become the welcoming face of hospitality excellence!
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment details
- Manage multi-line phone systems and respond to guest inquiries promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (Opera/PMS) for all operations
- Resolve guest complaints with professionalism and discretion
- Assist with concierge services and local area recommendations
- Uphold strict cleanliness and security standards at the front desk
Qualifications
- Minimum 1 year of front desk or hospitality experience preferred
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus
- Strong attention to detail and multitasking abilities
- Basic knowledge of Philadelphia attractions and transportation
- Valid Pennsylvania driver's license (if providing shuttle services)