Job Description
Join our award-winning team at the Harborview Inn & Suites in beautiful Long Beach, CA! We're seeking energetic Hotel Shift Supervisors to deliver exceptional guest experiences while managing daily operations. Enjoy competitive weekly pay, flexible shift schedules, and career growth opportunities in the heart of Southern California's vibrant hospitality scene.
Responsibilities
- Oversee front desk operations, check-ins/check-outs, and guest inquiries during assigned shifts
- Manage staff scheduling, performance coaching, and conflict resolution
- Handle guest complaints with professionalism and implement solutions
- Monitor room status, housekeeping coordination, and maintenance requests
- Ensure compliance with safety protocols and brand standards
- Train new staff on hotel systems and service procedures
- Prepare shift reports and communicate critical information to management
Qualifications
- 3+ years hotel or hospitality management experience
- Proven ability to lead teams in high-pressure environments
- Strong problem-solving and conflict resolution skills
- Proficiency in hotel management software (Opera/PMS)
- Flexible availability including nights, weekends, and holidays
- Valid California Food Handler certification preferred
- Excellent communication and customer service abilities
- Ability to stand/walk for extended periods