Job Description
Join our award-winning luxury hotel in the heart of Dallas! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant hospitality environment.
Responsibilities
- Manage seamless guest check-in/check-out processes
- Handle reservations and modify booking details
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems (e.g., Opera)
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hospitality experience required
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license (if required for errands)
- Strong attention to detail and organizational skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Dallas attractions and services