Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and launch your hospitality career! We're seeking enthusiastic individuals to create memorable guest experiences in our luxury downtown Pittsburgh location. Enjoy competitive pay, comprehensive benefits, and clear pathways to advancement within our growing portfolio. As a cornerstone of our guest services team, you'll be the first point of contact for international travelers and local dignitaries alike. We provide paid training, flexible scheduling options, and a vibrant workplace culture that celebrates diversity and professional growth.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using our proprietary PMS system
- Manage reservation inquiries and optimize room occupancy rates
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns with empathy and efficiency
- Operate switchboard and manage multi-line phone systems
- Prepare daily reports for management review
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with ability to learn hotel systems
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving abilities and composure under pressure
- Prior customer service experience preferred
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs