Job Description
Welcome to the epitome of luxury hospitality in the heart of downtown Chicago. The Sterling Chicago is currently seeking a dynamic and articulate Part-Time Front Desk Agent to join our award-winning team. If you possess a passion for guest satisfaction and thrive in a fast-paced environment, we want to meet you.
We offer a competitive salary, a vibrant work culture, and the opportunity to work in one of the most iconic locations in the United States.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Handle check-in and check-out processes efficiently, ensuring accuracy in all guest records.
- Answer incoming calls and manage correspondence with professionalism.
- Resolve guest inquiries and complaints promptly to ensure a memorable stay experience.
- Assist with concierge requests and provide recommendations for local attractions and dining.
- Maintain a clean and organized front desk area and lobby environment.
- Process payments and handle financial transactions securely.
Qualifications
- Previous experience in hospitality, hotel front desk, or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel property management systems.
- Ability to work flexible shifts, including weekends and holidays.
- A professional appearance and a positive attitude.
- Fluency in English is required.