Job Description
Join our award-winning team at Grand Harbor Hotel & Resort as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in Tampa's vibrant downtown. Enjoy competitive weekly pay, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and excel at creating memorable moments, apply today!
Responsibilities
- Manage guest check-ins/check-outs with precision and warmth
- Handle reservation inquiries and optimize room occupancy
- Resolve guest complaints swiftly and professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize PMS software to update guest preferences and special requests
- Act as hotel ambassador with local area knowledge
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends
- Basic math and cash handling accuracy
- Valid Florida driver's license preferred
- Fluency in English; Spanish a plus