Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and inquiries. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant hospitality environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments using property management systems
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with hotel management systems (Opera, etc.)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and math skills
- Flexible availability including nights/weekends
- Positive attitude with problem-solving mindset