Job Description
Join our award-winning luxury hotel in the heart of Philadelphia as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while showcasing our city's vibrant culture. Enjoy competitive benefits, career growth opportunities, and a dynamic team environment. If you're passionate about hospitality and thrive in fast-paced settings, apply today to become part of our renowned guest experience team.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve complaints with empathy and professionalism
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance departments for guest requests
- Perform daily audits of guest accounts and financial reports
- Upsell hotel services and amenities to enhance guest experiences
- Maintain a pristine front desk environment and lobby area
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and multitasking abilities
- Strong problem-solving skills with attention to detail
- Valid Pennsylvania Food Handler's Certificate (or willingness to obtain)
- Ability to work flexible schedules including weekends/holidays
- Basic knowledge of Philadelphia attractions and transportation
- Professional appearance and positive attitude