Job Description
Join our award-winning team at Grand Hotel Nashville, where Southern hospitality meets luxury! We're urgently seeking passionate Front Desk Agents to create unforgettable experiences for our guests in the heart of Music City. If you thrive in fast-paced environments, excel at problem-solving, and love making people smile, this is your moment to shine.
Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Nashville's most iconic hotels. Apply today and become part of our family!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly using our 5-star service protocol
- Maintain accurate shift reports and cash handling procedures
- Upsell premium services and amenities to enhance guest satisfaction
- Collaborate with concierge team to create personalized itineraries
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Tennessee driver's license (for occasional errands)
- Flexible availability including weekends and holidays
- Basic knowledge of Nashville attractions and transportation
- High school diploma or equivalent required