Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing check-ins, check-outs, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Chicago's vibrant hospitality scene. If you thrive in fast-paced environments and possess a passion for hospitality, we want you on our team!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, maintain accurate billing records, and manage cash handling
- Coordinate with housekeeping, maintenance, and security teams for guest requests
- Upsell hotel services, rooms, and amenities to enhance guest experience and revenue
- Assist with reservation management and maintain accurate occupancy data
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 2 years front desk or hospitality experience preferred
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Valid driver's license and clean driving record (for airport shuttle duties)
- Flexible availability including nights, weekends, and holidays