Job Description
Join our award-winning hospitality team at the Grand Orleans Hotel, where Southern charm meets world-class service! We're seeking a passionate Full-Time Front Desk Agent to be the first point of contact for our discerning guests. This role offers a unique opportunity to immerse yourself in New Orleans' vibrant culture while delivering exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's most iconic destinations.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, welcoming demeanor
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Utilize hotel management systems (Opera) for real-time room status updates
- Handle guest complaints with empathy and problem-solving skills
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management systems (Opera/PMS preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling accuracy
- Flexibility to work evenings, weekends, and holidays
- Valid Louisiana hospitality certification (or willingness to obtain)
- Deep knowledge of New Orleans attractions and culture