Job Description
Join our award-winning team at Grand Hospitality Dallas as a Front Desk Agent! We're seeking energetic, guest-focused individuals to create unforgettable first impressions for our visitors. No prior experience required – we provide comprehensive training to develop your skills in hospitality excellence. This role offers competitive pay, career advancement opportunities, and a vibrant work environment in the heart of downtown Dallas. If you're passionate about service and ready to grow with us, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and escalate issues to management as needed
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Maintain accurate guest records using hotel management software
- Process payments and handle cash/credit card transactions securely
- Act as a local resource for guests regarding dining, transportation, and attractions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Professional appearance and positive demeanor
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings, weekends, and holidays
- No prior experience required – training provided