Job Description
Join our award-winning team at Grand Raleigh Hospitality as a Front Desk Agent for our prestigious downtown location. We're seeking a dedicated night shift professional to deliver exceptional guest experiences during our peak evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in the heart of Raleigh's vibrant hospitality scene.
Responsibilities
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries and resolve issues promptly using our property management system
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial records
- Execute safety protocols and emergency response procedures
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed logs of guest interactions and special requests
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid North Carolina driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred
- Strong attention to detail and multitasking abilities