Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel, Kansas City's premier luxury destination! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
Responsibilities
- Deliver personalized guest services including check-in/out, room assignments, and concierge support
- Manage reservations, billing inquiries, and payment processing with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Utilize PMS systems (e.g., Opera) to manage daily front desk operations
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems and basic office software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid driver's license with clean driving record
- Basic first aid/CPR certification (or willingness to obtain)