Job Description
Join our award-winning team at Grandview Hospitality Group as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service at our flagship property in Charlotte, NC. As the first point of contact, you'll create memorable moments for travelers from around the world while showcasing Southern hospitality at its finest. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive environment.
Responsibilities
- Efficiently check in/out guests using PMS systems while maintaining accuracy
- Handle guest inquiries and resolve issues with empathy and professionalism
- Manage reservations and room assignments to optimize occupancy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to enhance guest experience and revenue
- Maintain security protocols and safeguard guest information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid driver's license and clean driving record
- Basic knowledge of Charlotte area attractions and services
- High school diploma or equivalent; hospitality degree preferred
- Fluency in English; Spanish proficiency a plus