Job Description
Join our award-winning hospitality team at the Metropolitan Grand Hotel, a premier destination in Washington DC's vibrant downtown. We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts (Friday-Sunday). This role is perfect for hospitality professionals who thrive in fast-paced environments and want to make memorable impressions on our diverse international clientele.
As the first point of contact, you'll embody our brand's elegance and efficiency while managing check-ins, resolving inquiries, and coordinating with housekeeping and maintenance teams. Enjoy competitive compensation, complimentary meal benefits, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Efficiently manage guest check-in/check-out processes using OPERA property management system
- Handle guest inquiries with professionalism, resolving issues promptly and courteously
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for special requests and room status updates
- Execute upselling strategies to maximize room revenue and enhance guest satisfaction
- Conduct security procedures and manage lost-and-found items
- Maintain pristine front desk appearance and ensure operational readiness
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel property management systems (OPERA preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends, holidays, and occasional overtime
- Valid driver's license and reliable transportation
- Basic knowledge of Washington DC attractions and transportation systems
- High school diploma or equivalent; hospitality certification a plus
- Fluency in English; Spanish proficiency highly valued